Cardz Studio support

Cardz Studio is run by A Roll Media (FZE), United Arab Emirates. This page covers the web app, iPhone, iPad and Android.

Contact us

Email support@cardzstudio.com. A real person reads every message. To help us help you, tell us what you were doing, which device you use (web, iPhone, iPad or Android) and what you expected to happen. Please do not send passwords or payment card numbers.

You can also send a message from inside the app: open Settings and choose Contact support.

Quick answers

• Can't sign in? Sign-in uses a one-time code emailed to you. Check your spam folder, make sure you use the same email address you signed up with, and request a new code if it has expired.
• Common questions about decks, spaced repetition, AI features and subscriptions are answered on our FAQ.
• Plans and prices are on the pricing page.
• Subscription, billing or refund questions: email us and say which email address your account uses. If you subscribed through the Apple App Store or Google Play, you can also manage or cancel it in your Apple or Google account subscription settings.
• Make a copy of your data: open Settings and use the backup export to download your decks, settings and study history.
• Delete your account: step-by-step instructions, including how to ask by email if you cannot sign in, are at cardzstudio.com/delete-account.

Privacy and safety

Our Privacy Policy explains what we collect and why, and our Terms explain the rules of using Cardz Studio. To report a privacy or safety concern, email support@cardzstudio.com with the subject line Privacy or safety concern.